I bought the Amorno headphones in August of 2018 to replace an expensive LG equivalent. I loved the LG version, but they cracked in 3 places. Interestingly, the Amorno folds in 2 places, making them more portable, reliable, dependable, and less likely to crack. Moreover, the plastic is more durable and comfortable around the neck—where it rests. The retractable feature is both smart and well-designed as it protects the wires—the most fragile part. The sound quality is excellent; the unit includes different sizes of earbuds. My ears are small and the market seems to be inundated with larger earbuds... Finally, it took about 10 seconds to pair with all of my Bluetooth devices.Before you count the number of “ables,” I want to share what happened when the retractable feature stopped working on the left side a few weeks ago... I sent an email to customer service. Amy responded in a few hours. I told her what happened... She mailed out a new pair as well as a tracking number. I waited a few days and Amy wrote back asking me how the headphones were? I never received them. According to the tracking number, I should have had them. I went to my mailbox and there was nothing there... My theory: They were either put in the wrong mailbox and/or stolen. Either way, I never got them and wrote back to Amy. She assured me that they were delivered. Again, they were stolen. I issued a complaint to my HOA and it turns out that this is not the first time something disappeared in my neighborhood. I told Amy that I was going to research a new pair because the retractable feature was the reason I requested a new pair. My frustration level was also quite elevated. She told me that I could look for another brand or she could just send me another pair. I did forward the letter to her from my HOA because I'm not a scammer. She sent the new pair with expedited service and I just charged them today in 4 hours. This situation was handled so well. Amy should teach other businesses about QUALITY CUSTOMER SERVICE. She just wrote me again asking how the headphones were... I responded... To wrap up, the newer headphones are still great and I will buy other products from this company. Things are going to go awry in this world; it's all about how the situation is handled. If I could give more than 5 stars, I would. Thank you, Amy, for going many extra miles to make sure I was satisfied with my purchase... I'm still elated!